Privacy Policy

“TruPower Energy Storage Inc. (“we,” “us,” or “our”) values your privacy and understands the importance of safeguarding your personal information. This privacy policy outlines the information collection practices when you use www.gettrupower.com (the “Site,” including all subdomains) and the services offered on it (the “Services”). It also explains how we may utilize or share this information. Your information will only be used and shared as outlined in this privacy policy.

The Site mainly operates as a for-profit business website. This privacy policy pertains to information gathered from the Site, the Services, email, text, other electronic correspondence, and any applicable mobile or desktop applications for communication. This policy does not extend to offline information collection or information collected by third parties through links on the Site, including advertising and affiliate links.

PLEASE CAREFULLY READ THIS PRIVACY POLICY. THE TERMS PROVIDED IN THIS PRIVACY POLICY CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND TRUPOWER ENERGY STORAGE INC. BY UTILIZING THIS SITE AND THE CORRESPONDING SERVICES, YOU FULLY AGREE TO ABIDE BY THE STIPULATIONS OUTLINED IN THIS PRIVACY POLICY, INCLUDING ALL HIGHLIGHTED EXCLUSIONS AND LIMITATIONS OF LIABILITY IN CAPITAL LETTERS. YOU WARRANT THAT YOU HAVE THE FULL AUTHORITY AND CAPABILITY, BOTH LEGALLY AND OTHERWISE, TO USE THE SERVICES. IF YOU DISAGREE WITH ANY PART OF THESE TERMS, YOU MAY NOT ACCESS OR USE THIS SITE OR THE SERVICES. PLEASE REGULARLY CHECK FOR UPDATES TO THIS PRIVACY POLICY, AS WE MAY PERIODICALLY AMEND IT TO REFLECT CHANGES IN OUR PRACTICES. YOUR ONGOING USE OF THE SITE AFTER SUCH REVISIONS INDICATES YOUR ACCEPTANCE OF THE ALTERATIONS.

1. Data Collection
We may collect and use the following types of information from you:

Personal information by which you may be identified, such as your name, address, email address, phone number, and other information that may not be publicly available.
Information about you that is not personally identifiable, including but not limited to your interests, online interactions, viewing habits, service requests, communications with us and third parties, interactions with advertisements, survey responses, forum and discussion board participation, feedback or suggestions regarding the Site or Services, product reviews, and other activities involving the Site or the Services.
Administrator data, referring to information that identifies an enterprise when used alone or alongside other information. This data is submitted directly to us when you use our website, products, or services, or when you interact with us. For instance, this data is collected when you create an account or seek support. We also gather data on how you engage with our website, products, and services, such as through cookies or software running on your device. As allowed by law, we may acquire data from public and commercial third-party sources, including purchasing statistics from other companies.
Personal and business contact information collected by the Site, such as your name, phone numbers, email addresses, physical address, professional title, company name, company profile, company officer details, and company financials.
Site information, including your energy bill and account information, solar PV installation details, house and roof specifications, appliance data, device configurations, inverter details, electrical circuit panel and breaker specifics, system configuration, and photos.
Transaction and usage data, including account number, billing details, payment information, tax ID, products and services purchased from us or other PV, inverter, or battery companies. It encompasses electrical meter information, meter readings, historical data, and usage content shared through our APP, website, or emails.
Information you provide when you register for the Site and Services, when updating or modifying account preferences, and when subscribing for any Services.
We also collect the content of messages you send us, as well as the information you provide in order to receive customer support. In certain cases, business data may be required when using our products or services. While you may choose not to supply corporate data, doing so may result in an inability to access a product or service or receive assistance in resolving an issue.
This information allows us to gain insights into user device information and usage patterns. We employ this information for internal analysis, aimed at improving system and equipment performance.
Information submitted to be displayed in public areas of the Site or shared with other visitors or third parties online (“User Contributions”). ALL USER CONTRIBUTIONS ARE SUBMITTED AT YOUR OWN RISK. While we strive to protect your data, we cannot guarantee the invulnerability of our security with regards to User Contributions. Additionally, we cannot oversee the manner in which other visitors and third parties will use such information.
We may merge information you provide with data from your past interactions with the Site and Services, information obtained from our business partners, and data from other companies. We may also access information about you from third-party sources like social media and marketing firms. We treat any non-personal information combined with personal information as if it were all personal information.

a. Automated Data Collection

As you use the Site, we collect the following information through automated data collection technologies:

Log file information typically gathered by host servers when you visit websites, including IP addresses, browser type, Internet Service Provider (ISP), date and time stamps, referring/exit pages, domain names, landing pages, pages viewed, click counts, and similar details. This information is not linked to personal information and is used for administering the Site, analyzing trends, tracking visitor activity, and aggregating demographic data.
Other details regarding your interactions with the Site and Services, including your equipment, operating system, software, traffic data, and location information.
We employ the following technologies for automated data collection:

Cookies. A “cookie” is a small data fragment stored on a visitor’s hard drive to record information about preferences and activities on the Site. We use cookies to optimize user experiences. For example, a cookie can help us recognize you upon your return to the Site, saving you time. If business partners, affiliates, or advertisers use cookies on the Site, we will not possess control or access over those cookies. However, the use of cookies does not relate to personally identifiable information about you. You can decline cookies by configuring your browser accordingly. However, this may limit your access to parts of the Site or its proper functioning.
Web Beacons. A “web beacon” is a small file (also known as a clear gif or pixel tag) embedded in a webpage, email, video, or other content. It enables us to collect data about visitors interacting with webpages or emails, such as recording when content is accessed and retrieving information from your browser. You may disable web beacons in email communications by deactivating “images” in your email client settings. This, however, may affect your ability to properly utilize our Services, as they are designed to function with web beacons.
Google Analytics. We may employ Google Analytics or similar services to gather non-personal information about your Site use. Google Analytics, a web analytics service provided by Google, Inc., utilizes cookies to report on your Site interactions and analyze your usage. To learn more about Google Analytics and how you can control how it collects your information, consult the help article, Safeguarding your data .
b. How We Respond to Do Not Track Signals

We do not monitor visitors’ activities across time or third-party websites and therefore do not respond to Do Not Track (DNT) signals. However, various third-party websites track browsing activities to customize advertisements and content according to user interests.

If you wish to avoid this type of tracking, adjust your browser settings accordingly.

2. Utilization of Your Information
We are the sole proprietors of the information we collect from you. We will neither sell nor lease your information to third parties. Information, including personal information, may be collected and used as follows:

To administer the Site and enforce our regulations and policies.
To furnish information, access to Site content, products, and Services.
To offer customer support and maintenance for the Service, and to address your queries, inquiries, and feedback.
To personalize Site content and Services based on your preferences.
To improve the Site, products, and Services and assess usage trends, preferences, and behaviors of visitors.
To diagnose technical or Service-related issues.
To maintain the security of your information, the Site, and its content.
To fulfill information, product, or Service requests.
To display your User Contributions.
To process and respond to your suggestions and feedback.
To deliver targeted advertising.
To send you marketing communications, such as details about new products, Services, or promotions.
To connect with you regarding events, programs, or contests in which you participate.
To communicate with you about Services we provide.
To enhance your Service experience.
To contact you regarding third-party services you might be interested in.
To communicate with you about your account or profile.
To notify you about changes to this privacy policy.
To fulfill other purposes with your consent.
To establish and manage user and/or your company’s profiles on the Service.
To enable security features of the Service, such as by sending you security codes via email or text, and by remembering devices from which you have previously accessed the Service.
To get in touch with you about the Service, including notices about energy consumption and production, announcements, updates, security alerts, support, service-related matters, and administrative messages.
To create anonymous and aggregated data, with personal identification data removed. This data may be shared with third parties for business reasons.
All data gathered from Site visitors belongs to us, irrespective of its nature as personal information, voluntarily submitted information, or passively collected information. Thus, this information may be transferred to a new owner in the event of bankruptcy, sale, or liquidation.

3. Sharing Your Information
We may share personal information and other data we collect as outlined below:

With affiliates, including present or future subsidiaries.
With trusted employees, contractors, business partners, service providers, suppliers, vendors, and other third parties aiding us. These parties may include sending emails on our behalf, analyzing user interactions on the Site to enhance visitor experiences, and providing support to the Site, the Services, or our operations. These third parties are contractually obligated to maintain your information’s confidentiality.
With a buyer, successor, or third party due to a merger, restructuring, reorganization, or other transfer or disposition of TruPower Energy Storage Inc. or our operations. In such instances, we will notify you if your information becomes subject to a new privacy policy.
In response to court orders, subpoenas, or legal processes; to defend, pursue, or participate in legal actions or proceedings; to take precautions against actual or potential liabilities; to investigate or respond to potential or suspected illegal activities, fraud, or threats to the Site, visitors, or any person’s safety; to enforce or investigate rule violations; or as otherwise permitted or required by law.
As indicated at the time you provide the information.
We may store personal information outside of our immediate control, such as on servers or databases hosted by third parties. Additionally, we may share or sell aggregate information about visitors that does not personally identify individuals with our affiliates, partners, advertisers, and other third parties. This information may include personal data altered to render individuals unidentifiable. We may also share this data with third parties to analyze visitor data, activity, and Site or Services usage to improve our offerings.

Advertisements may be presented on the Site by third-party ad servers or ad networks. These targeted ads aim to appeal to consumers meeting specific demographics or characteristics desirable to advertisers. Ad servers engage with your browser and obtain your IP address. They may also use additional technologies, including cookies and web beacons, to collect data and evaluate their ad performance. This practice enhances the relevance and interest of ads displayed. We do not transmit personal information to advertisers when you view, click, or engage with a targeted ad. However, the advertisers and ad servers involved may assume that you possess characteristics matching their target audience upon viewing, clicking, or interacting with such ads. By interacting with a targeted ad, you acknowledge and consent to ad servers recording these assumptions. Please note that our privacy policy does not cover ad servers displaying ads on our Site. To learn more, consult the respective privacy policies of these entities.

Participation in promotions or similar events through the Site or Services may result in modifications to how we share your information with third parties. Review the applicable rules or terms and conditions for these events in which you participate.

4. External Website Links
The Site may feature links to or from other websites. This privacy policy exclusively applies to information collected on this Site, and we do not bear responsibility for the privacy practices of other websites. Exercise caution when exiting our Site through such links. We encourage you to scrutinize the privacy practices of other websites reached via links on our Site.

5. Third-Party Tracking on Our Site
Our Site may contain content, including advertisements, from advertisers, ad servers, and third parties. These parties may utilize cookies, web beacons, or other tracking technologies associated with their content on the Site to gather information, including personal information, about your activities across various websites and over time. This data may be used to present you with targeted advertisements or content. We do not have control over how these third parties employ your information. For further details, refer to the privacy policies of the responsible parties. To opt out of this type of tracking, consult the Opt-Out Procedures section below.

6. Opt-Out Procedures
To respect your privacy, we provide the following opt-out procedure(s) for refraining from receiving future communications from us:

Email. Send an email to info@gettrupower.com detailing the specific communications or privacy practices you wish to opt out of. You can also unsubscribe by clicking a similar button at the bottom of emails we send, and then following the instructions. Please note that you may not be able to opt out of certain emails, such as confirmation emails tied to requested services.
Targeted Advertising. Use the procedures mentioned above to opt out of having your information used to present you with targeted ads through third-party ad servers.

Third-Party Tracking. We do not oversee the privacy practices of third parties using cookies, web beacons, or other tracking technologies associated with their content on the Site. These third parties are governed by their respective privacy policies, not this one. However, these parties may offer their own opt-out procedures. To learn more, review their privacy policies. Furthermore, you can opt out of tracking from members of the Network Advertising Initiative (NAI) by visiting the Consumer Opt-Out Page.

Cookies. To opt out of cookies and other tracking technologies, adjust or disable cookies in your browser settings. Keep in mind that this action may impair the functionality of parts of the Site.

Third-Party Accounts. If you have linked your account with another account on a third-party website, YOU ACKNOWLEDGE AND AGREE THAT PERSONAL INFORMATION MAY BE SHARED WITH THE RELEVANT THIRD-PARTY WEBSITES. This sharing persists until you disconnect the accounts. Such third-party websites are not subject to this privacy policy. Do not link your accounts if you do not consent to this sharing. To disconnect accounts, either 1) sign in, visit your account page, and modify settings, if available, or 2) email us at info@gettrupower.com with your request.

7. Accessing and Modifying Your Information
You are responsible for maintaining the accuracy of any personal information provided on the Site. To view, correct, or delete your information, email us at info@gettrupower.com. We will endeavor to fulfill your requests if feasible. If you submitted personal information in connection with a particular Service, you may need to update or delete that information through the relevant Service page. Requests to delete information are subject to our internal reporting and retention policies and any applicable legal obligations. You can also alter or delete some or all of your personal information within your account by signing in, visiting your account page, and modifying settings. Deleting User Contributions on the Site will not affect copies of those contributions found in cached, archived pages, or copies stored by other visitors.

8. California Privacy Rights Notice
Per California Civil Code Section 1798.83, California residents who use our Site may request information about any disclosure of personal information to third parties for direct marketing purposes. To make this request, email us at info@gettrupower.com or use the contact details at the end of this policy. If emailing, include “California Customer Choice Privacy Notice” in the subject line or body of your email. Specify the personal information you wish to keep from being shared with third parties for their direct marketing. Allow up to thirty (30) days for a response.

9. Security
We consider the security of your information a priority and maintain electronic, physical, and administrative safeguards in accordance with federal regulations to safeguard your information. These measures are designed to protect your information from unauthorized disclosure, alteration, or use. However, bear in mind that no data transmission over the internet is entirely secure. Third parties may unlawfully access private communications through hacking or viruses. AS A RESULT, ANY INFORMATION YOU TRANSMIT THROUGH THE SITE OR SERVICES IS AT YOUR OWN RISK. WE ASSUME NO LIABILITY FOR UNAUTHORIZED, ILLEGAL THIRD-PARTY ACTIONS THAT BYPASS OUR SECURITY MEASURES.

Information you submit to us is encrypted using Secure Sockets Layer (SSL) data encryption technology and transmitted securely. You can verify this by observing “https” at the start of the webpage address or a closed lock icon in your browser. Our computers and servers are maintained in a secure environment, protected by firewalls. Access to your information is restricted to personnel requiring access for support tasks, including fulfilling your requests. You are also required to establish a unique password to enhance account security. You are responsible for maintaining password and login information confidentiality. Take care when submitting User Contributions in public areas that may be viewed by others. Avoid disclosing confidential information in such contexts. We will promptly notify you in the event of a potential compromise of personal information, in accordance with our notification processes detailed below and as mandated by applicable law.

10. Children’s Privacy
This Site does not knowingly collect personal information from children under the age of 13. If you are under 13 years old, refrain from using the Site or providing any personal information. We will delete all information discovered to be submitted by children under 13 without parental consent verification. To report personal information submitted by a child under 13, email us at info@gettrupower.com, and we will make every effort to remove such information.

11. Changes to This Privacy Policy
We reserve the right to update this privacy policy at any time. We will publish changes in our privacy practices on this page, along with the date of the latest revision near the top of the page. Significant modifications to the way we manage visitors’ personal information will result in email notification or prominent notice on our Site. It is your responsibility to ensure we possess your current email address and to periodically review this page for updates.

12. Notification Procedures
We retain the prerogative to determine the most suitable method of providing required or advisable notice under the terms of this privacy policy, at our sole discretion. We may choose to notify you via email, written notice, prominent posting on the Site, or other conspicuous means.

13. Cross-Border Data Transfers
Processing and transfer of your personal information to countries other than your own, including those where we, our affiliates, or business partners operate, is authorized. Certain countries may have varying data protection laws and practices compared to your own. By using the Site, you expressly permit cross-border transfers of your personal information.

14. Contact Information
We value your input. For inquiries, suggestions, or complaints, please reach us using the following contact details:

TruPower 2801 W Coast Hwy Ste 200
Newport Beach, CA 92663
855-645-5862
info@gettrupower.com